Download Users Report From Fingerprint Lock

[Piscina]

I purchased a new Tuya Fingerprint Smart Lock. Initially it was downloading User Records, it then stopped and I cannot get it to work.
I have a few questions>
1) Does the Lock need Internet Access to be able to download user report
2) If I need internet access, the signal from my house is not very strong, will a GATEWAY sort this out
3) If I reset the Lock, will I lose all of the fingerprint information on it,

*+# Enter admin info
123456
option 4
option 1 Start Networking Configuration

Many thanks in Advance

 

[Jackie]

1. Depends on which type of wireless connection is. If your smart lock uses Wi-Fi, then it needs to use the Internet to download the user report.
2. If the wireless signal is weak, you can install a Wi-Fi extender/booster. Gateway is used (mandatory), when your Tuya smart lock uses Zigbee wireless communication technology, not Wi-Fi.
3. If you reset the lock, the smart lock will reset to factory status. This means it will lose all user information.

 

[Piscina]

1. Depends on which type of wireless connection is. If your smart lock uses Wi-Fi, then it needs to use the Internet to download the user report.
2. If the wireless signal is weak, you can install a Wi-Fi extender/booster. Gateway is used (mandatory), when your Tuya smart lock uses Zigbee wireless communication technology, not Wi-Fi.
3. If you reset the lock, the smart lock will reset to factory status. This means it will lose all user information.

Hi Jackie, thanks for your quick response