Subject: Help Needed with Kerui IP Camera Connectivity Issue Hello forum members, I hope this message finds you well. I recently purchased a Kerui IP camera and successfully connected it to the "Tuya Smart" app. However, after a few days, the camera disconnected, and I have been unable to restore it to proper functionality. Although the LEDs still light up, the motion detection no longer works, and the welcoming message is no longer said. I have attempted to use the reset button, but it hasn't resolved the issue. I have attached photos of the camera for reference. Has anyone experienced a similar problem or can offer advice on how to troubleshoot and resolve this issue? Your assistance would be greatly appreciated. Thank you in advance. [Attach Camera Photos] https://ibb.co/q1tc1Nd https://ibb.co/Q7gJ68q
When a device, such as your Kerui IP camera, disconnects from the "Tuya Smart" app after initially being successfully connected, there are several potential reasons and troubleshooting steps to consider: Troubleshooting Steps: 1. Check Power and Network Connection Ensure that the camera is receiving power and that its network connection is stable. A loss of power or an unstable Wi-Fi connection can cause the camera to disconnect. 2. Verify Camera Status and LED Indicators Check the camera's status lights or LED indicators to see if there are any error codes or indications of connectivity issues. 3. Restart the Camera Try restarting the camera by unplugging it from the power source, waiting for a few moments, and then plugging it back in. This can sometimes resolve temporary connectivity issues. 4. Check Wi-Fi Signal Strength Verify that the camera is within range of a strong Wi-Fi signal. Weak or intermittent Wi-Fi connectivity can lead to disconnection issues. 5. Update Firmware and App Ensure that both the camera's firmware and the "Tuya Smart" app are up to date. Manufacturers often release firmware updates to address connectivity and performance issues. 6. Reconnect the Camera In the "Tuya Smart" app, attempt to reconnect the camera by going through the setup process again. This may involve removing the device from the app and adding it back as a new device. 7. Check for Interference Make sure there are no new sources of interference near the camera that could affect its Wi-Fi connection. Other electronic devices or changes in the environment could impact the camera's connectivity.
