Help Needed with Kerui IP Camera Connectivity Issue

Discussion in 'Tuya Smart Security Products' started by Artemis_En, Nov 19, 2023.

  1. Artemis_En

    Artemis_En New Member

    Subject: Help Needed with Kerui IP Camera Connectivity Issue

    Hello forum members,

    I hope this message finds you well. I recently purchased a Kerui IP camera and successfully connected it to the "Tuya Smart" app. However, after a few days, the camera disconnected, and I have been unable to restore it to proper functionality.

    Although the LEDs still light up, the motion detection no longer works, and the welcoming message is no longer said. I have attempted to use the reset button, but it hasn't resolved the issue. I have attached photos of the camera for reference.

    Has anyone experienced a similar problem or can offer advice on how to troubleshoot and resolve this issue? Your assistance would be greatly appreciated.

    Thank you in advance.

    [Attach Camera Photos]
    /alternet likes this.
  2. Jackie

    Jackie Member

    When a device, such as your Kerui IP camera, disconnects from the "Tuya Smart" app after initially being successfully connected, there are several potential reasons and troubleshooting steps to consider:

    Troubleshooting Steps:
    1. Check Power and Network Connection

    • Ensure that the camera is receiving power and that its network connection is stable. A loss of power or an unstable Wi-Fi connection can cause the camera to disconnect.
    2. Verify Camera Status and LED Indicators
    • Check the camera's status lights or LED indicators to see if there are any error codes or indications of connectivity issues.
    3. Restart the Camera
    • Try restarting the camera by unplugging it from the power source, waiting for a few moments, and then plugging it back in. This can sometimes resolve temporary connectivity issues.
    4. Check Wi-Fi Signal Strength
    • Verify that the camera is within range of a strong Wi-Fi signal. Weak or intermittent Wi-Fi connectivity can lead to disconnection issues.
    5. Update Firmware and App
    • Ensure that both the camera's firmware and the "Tuya Smart" app are up to date. Manufacturers often release firmware updates to address connectivity and performance issues.
    6. Reconnect the Camera
    • In the "Tuya Smart" app, attempt to reconnect the camera by going through the setup process again. This may involve removing the device from the app and adding it back as a new device.
    7. Check for Interference
    • Make sure there are no new sources of interference near the camera that could affect its Wi-Fi connection. Other electronic devices or changes in the environment could impact the camera's connectivity.