Help Needed with Kerui IP Camera Connectivity Issue

Discussion in 'Tuya Smart Security Products' started by Artemis_En, Nov 19, 2023.

  1. Artemis_En

    Artemis_En New Member

    Subject: Help Needed with Kerui IP Camera Connectivity Issue

    Hello forum members,

    I hope this message finds you well. I recently purchased a Kerui IP camera and successfully connected it to the "Tuya Smart" app. However, after a few days, the camera disconnected, and I have been unable to restore it to proper functionality.

    Although the LEDs still light up, the motion detection no longer works, and the welcoming message is no longer said. I have attempted to use the reset button, but it hasn't resolved the issue. I have attached photos of the camera for reference.

    Has anyone experienced a similar problem or can offer advice on how to troubleshoot and resolve this issue? Your assistance would be greatly appreciated.

    Thank you in advance.

    [Attach Camera Photos]