Help Needed with Kerui IP Camera Connectivity Issue

[Artemis_En]

Subject: Help Needed with Kerui IP Camera Connectivity Issue

Hello forum members,

I hope this message finds you well. I recently purchased a Kerui IP camera and successfully connected it to the "Tuya Smart" app. However, after a few days, the camera disconnected, and I have been unable to restore it to proper functionality.

Although the LEDs still light up, the motion detection no longer works, and the welcoming message is no longer said. I have attempted to use the reset button, but it hasn't resolved the issue. I have attached photos of the camera for reference.

Has anyone experienced a similar problem or can offer advice on how to troubleshoot and resolve this issue? Your assistance would be greatly appreciated.

Thank you in advance.

[Attach Camera Photos]

https://ibb.co/q1tc1Nd
https://ibb.co/Q7gJ68q

 

[Jackie]

When a device, such as your Kerui IP camera, disconnects from the "Tuya Smart" app after initially being successfully connected, there are several potential reasons and troubleshooting steps to consider:

Troubleshooting Steps:
1. Check Power and Network Connection

• Ensure that the camera is receiving power and that its network connection is stable. A loss of power or an unstable Wi-Fi connection can cause the camera to disconnect.

2. Verify Camera Status and LED Indicators

• Check the camera's status lights or LED indicators to see if there are any error codes or indications of connectivity issues.

3. Restart the Camera

• Try restarting the camera by unplugging it from the power source, waiting for a few moments, and then plugging it back in. This can sometimes resolve temporary connectivity issues.

4. Check Wi-Fi Signal Strength

• Verify that the camera is within range of a strong Wi-Fi signal. Weak or intermittent Wi-Fi connectivity can lead to disconnection issues.

5. Update Firmware and App

• Ensure that both the camera's firmware and the "Tuya Smart" app are up to date. Manufacturers often release firmware updates to address connectivity and performance issues.

6. Reconnect the Camera

• In the "Tuya Smart" app, attempt to reconnect the camera by going through the setup process again. This may involve removing the device from the app and adding it back as a new device.

7. Check for Interference

• Make sure there are no new sources of interference near the camera that could affect its Wi-Fi connection. Other electronic devices or changes in the environment could impact the camera's connectivity.