Not receiving any notifications

Discussion in 'Tuya App' started by Valerierif, Oct 15, 2023.

  1. Valerierif

    Valerierif New Member

    Not receiving any notifications. I enabled push notifications and also purchased sms notifications. I have motion detection on with high sensitivity. No amount of movement is activating the camera. Any advice would be greatly appreciated! Thanks
  2. Jackie

    Jackie Member

    If you're experiencing issues with the Tuya Smart app not delivering notifications, there are several troubleshooting steps you can take to address this problem. Here's a guide to help you resolve the notification issue:

    1. Check App Notification Settings
    • Open the Tuya Smart app on your device.
    • Navigate to the app's settings or account settings.
    • Look for the notification settings within the app and ensure that notifications are enabled for the specific devices or events for which you want to receive notifications.
    2. Check Device Settings
    • Some Tuya Smart devices have their own notification settings within the device-specific settings. Ensure that notifications are enabled for each device that you want to receive notifications from.
    3. Verify App Permissions
    • Make sure that the Tuya Smart app has the necessary permissions to send notifications. On your device, go to "Settings" > "Apps" > "Tuya Smart" and verify that the app has permission to send notifications.
    4. Check Do Not Disturb Mode
    • Ensure that your device's "Do Not Disturb" mode is not enabled, as this can prevent notifications from being delivered.
    5. Restart the App and Device
    • Close the Tuya Smart app completely and then reopen it. Additionally, consider restarting your device to refresh its settings and processes.
    6. Reinstall the Tuya Smart App
    • If the issue persists, try uninstalling the Tuya Smart app from your device and then reinstalling it from the app store.
    7. Check for App Updates
    • Ensure that you have the latest version of the Tuya Smart app installed on your device. Check for updates on the app store and install any available updates.
    8. Contact Tuya Support
    • If none of the above steps resolve the issue, consider reaching out to Tuya's customer support for assistance. They may have specific troubleshooting steps or be able to provide guidance based on your specific situation.
    9. Check Internet Connection
    • Ensure that your device has a stable internet connection, as notifications may not be received if the device is offline or has a poor connection.
    By following these steps, you can troubleshoot the issue with the Tuya Smart app not delivering notifications. If the problem persists, contacting Tuya's support team directly may provide additional assistance tailored to your specific situation.