How can I fix gray Image Problem?

[atmar100]

CCD: Haier HR3
Firmware:21.1.0.8

whatever in Day or night vision , always got gray Image , How can I fix this Problem?

 

[Jackie]

1. Reset the camera.
2. The IR-CUT filter is damaged (IR-CUT filter or ICR is a device located between lens and the image sensor).

 

[aesarmx]

maybe you need a custom config file.