Welcome!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

SignUp Now!

Massive app failure in Russia

rezon911

New Member
Joined
Jun 11, 2025
Messages
1
Reaction score
0
From Russia. According to the news, we have serious problems with the Internet due to the attack of Ukrainian drones. The state partially blocks the Internet. Apparently, Taya's servers or communication protocols have been blocked, which is why some functions are not working. If nothing is done, customers will return the product under warranty, and Tuya will receive a reputational blow in Russia, although the company itself is not to blame for this. The problem is massive.

Adding products, creating scripts, and deleting devices does not work...

I have attached the trace log from the application:

AppCode: com.tuya.smartlifeAppName: com.tuya.smartlifeAppVersion: 6.6.3Device type: LGE:lge:LM-G820System version: 12Mobile operator: MegaFonISOCountryCode: ruMobileCountryCode: MobileNetworkCode: 02Start diagnosis...Connect to network: connectedNet type: WIFILocal IP: 192.168.31.144Local gateway: 192.168.31.1Local DNS: , ----------------------------------------------------1. Диагностика доменных имен MQTT Domain0:8883 (3 всего)DNS analysis result: 52.58.249.179, 35.158.232.97, 52.59.40.69 (75ms)Старт теста TCP соединения...Connect to host: 52.58.249.179, port: 8883...1's time=65ms, 2's time=64ms, 3's time=62ms, 4's time=58ms, average=62msConnect to host: 35.158.232.97, port: 8883...1's time=57ms, 2's time=61ms, 3's time=59ms, 4's time=61ms, average=59msConnect to host: 52.59.40.69, port: 8883...1's time=76ms, 2's time=69ms, 3's time=64ms, 4's time=57ms, average=66msНачать трассировку... 1?: [LOCALHOST] pmtu 1500 1: XiaoQiang 1.982ms 1: XiaoQiang 3.536ms 2: chb-b21-p4.ti.ru 10.084ms 3: msk-r1-m40-xe-2-2-6-910.ti.ru 4.905ms 4: 178.176.191.136 6.126ms 5: ** 6: ** 7: **2. Диагностика доменных имен MQTT Domain1:8883 (3 всего)DNS analysis result: 156.229.17.169 (45ms)Старт теста TCP соединения...Connect to host: 156.229.17.169, port: 8883...1's time=22ms, 2's time=19ms, 3's time=18ms, 4's time=17ms, average=19msНачать трассировку... 1: XiaoQiang 2.762ms 2: chb-b21-p4.ti.ru 5.140ms 3: msk-r1-m40-xe-2-2-6-910.ti.ru 3.853ms 4: 178.176.191.136 6.498ms 5: ** 6: ** 7: **3. Диагностика доменных имен API Domain:80 (3 всего)DNS analysis result: 152.32.178.15 (5ms)Старт теста TCP соединения...Connect to host: 152.32.178.15, port: 80...1's time=IOException2's time=IOExceptionНачать ping...ping...API Domain64bytes from 152.32.178.15: icmp_seq=#1 ttl=51 time=16.9ms64bytes from 152.32.178.15: icmp_seq=#2 ttl=51 time=16.8ms64bytes from 152.32.178.15: icmp_seq=#3 ttl=51 time=17.7ms64bytes from 152.32.178.15: icmp_seq=#4 ttl=51 time=17.9msНачать трассировку... 1: XiaoQiang 22.226ms 2: chb-b21-p4.ti.ru 3.629ms 3: msk-r1-m40-xe-2-2-6-910.ti.ru 4.706ms 4: 178.176.191.136 7.623ms 5: ** 6: ** 7: **Диагностика завершена
 

Attachments

  • photo_5354857447199732740_y.jpg
    photo_5354857447199732740_y.jpg
    19.4 KB · Views: 0
Back
Top