JeaTon door wifi not conect

[Glofi]

pozdrav
Molim pomoć, ili savjet što učiniti?!
Već godinu dana imam JeaTon pametnu wifi špijunsku kameru na vratima!
radio je prihvatljivo, oko godinu dana, onda bih dva dana bio bez internetske veze!
nakon što sam ponovno dobio internet! sada se ne mogu spojiti na ruter (internet)
aplikacija (kamera) se spoji, ali nakon 1:30 minuta se ugasi?!
ima li tko kakav prijedlog?

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[Glofi]

I found this!
https://support.tuya.com/en/help/_detail/K9hw5shsflv6x
does anyone know how to untie the old account!!! I can't remember my email address and password?!
i tried disconnecting the internal battery for 5 minutes but no result