Button get stuck

[PatrickV]

Hello everybody,

sry for my poor English (google trad)
I made a purchase on https://shop.yooseecamera.com for a 1080p smart video doorbell on january 2020 (réf order 5119, model SD-M5 black)
I made a clean montage, and the doorbeel work fine with the Yoosee soft and on my Synology NAS.

But, sometimes, my doorbell button stays (pressed) stuck and visitors can no longer ring.
I made a clean montage, i can pictures sending.

Vidéo :

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I take first contact with the after sales service on march 13 (support@gwell.cc), but my interlocutor say its a hardware problem, please take contact with after sales service from your dealer.

I take contact with Yoosee support on sales02@123anfang.com on march 14, but the answer is :

"Thanks for your feedback.
you may not to press the button edge, and please press the button lightly.
you must wait for 10 seconds before pressing it again. "

I send a new mail on march 26 with the question : "Ok, but how can i say to my visitor to press the button lightly and wait for 10 sec ?" : No answer,
New mail on april 4 : no answer
New mail on april 15 : no answer

Now the website si closed (i have screenshots and mails)
I try with a silicon spray on the rubber around the button, without result.
I can try to open the doorbell, but im affraid to losing the warranty.

Can anybody from Yoosee or another user help me ?

Regards,
Patrick.

 

[PatrickV]

Ok im really disapointed, i have one answer from YOOSEE after a complaint with PAYPAL :

"Really sorry for the problem caused.

After pressed, the button get stuck, can the button bounce back? or are you able to repair devices? if you can, you may open the cover, to check the button if it can be recovered.(please handle with care)

If problem can not be solved, you can return the product to us, (please send back the doorbell camera in its original condition(include box and all the accessories that we sent to you), When we receive it, we will refund you.


We will refund you the full purchase price, But Shipping back to Shop.yooseecamera.com is paid for by the customer. We are in general unable to refund you postal fees.

Our ship term and condition: https://shop.yooseecamera.com/terms

Thank you very much.

--

Best Regards,
Jackie Chou"

But sending package to China is +-40 € (43 USD), ok, im a experienced handyman, so I'm going to take the doorbell apart and try to figure out what's wrong.

Here my video, we can see the button got stuck in the silicon ring.

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Firts step, unmount from wall :​

Unmount the 4 rear screws :

Then, carrefully unmount the cover, attention there is 2 side clips :

Next the 3 screws from the board :


Test with the micro-button on the board, all is allright :

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We can see now the button with the silicon ring, secured with another plastic ring and 3 more screws, unmount :

Then, take apart the silicon rong and the hard button

Now you can separate the hard button from the silicon ring :

 

[PatrickV]

Ok, i take the measurements of the original button :


I think I can reduce the diameter of the button a little bit with sandpaper.



Then reassembly with first the 3 screws from bard :


And last :


Finishing with the 4 rear screws :

And test the button :

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First impression, its look loke everything look like all is well !
I try one day with visitor.

 

[PatrickV]

Next day and one visitor later, same problem :

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Watch the silicon ring position, my visitors are not with superpowers fingers, i can't believe this is their fault :

 

[Jolly Wang]

Next day and one visitor later, same problem :

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Watch the silicon ring position, my visitors are not with superpowers fingers, i can't believe this is their fault :
View attachment 435
View attachment 436

We shipped a few doorbell buttons, silicon rings and the black cover with your new ordered(indoor chime, unlock controller), you can replace the doorbell buttons. Thank you very much

 

[PatrickV]

Hello,

Yes, but I had to order something WITHOUT DISCOUNT to get the spare parts.
I don't find that commercial from you.

Now im waiting for the spare parts and im trying, i'll let you know.

Regards,
Patrick.