App issues

[francishuang]

Hi,

Is it a bug that i cannot monitor a camera that is on a different Wifi from my Wifi network? I can monitor them thru my 3G/4G mobile network but when i connect to my home wifi, the app immediately crashes?

 

[Al Herman]

No thats not a bug. Check your network settings I can monitor mine on any wireless network.

 

[francishuang]

No thats not a bug. Check your network settings I can monitor mine on any wireless network.

Hello,

Is there any specific settings I should take note of?

I tried on both my 3g WiFi network and 5g. Both crashes the app when launching.

 

[gezald deeboo]

Hi,

Is it a bug that i cannot monitor a camera that is on a different Wifi from my Wifi network? I can monitor them thru my 3G/4G mobile network but when i connect to my home wifi, the app immediately crashes?

I will never by yoosee again they block the cams purposly via updates i you have a chinesse cam disable all updates its a sales ploy

 

[Al Herman]

I understand why you would say this. I just did updates on 4 cameras and everything went fine. What type of problems are you running into with the updates

 

[francishuang]

I understand why you would say this. I just did updates on 4 cameras and everything went fine. What type of problems are you running into with the updates

Hello, everytime i tried to launch the yousee app, it crashes when im connected to my wifi. However if im using my mobile network, it open up finely. is there any settings that i should be disabling?

 

[Al Herman]

Does it launch on another wireless network, besides your mobile network?

 

[francishuang]

Does it launch on another wireless network, besides your mobile network?

Hello, yes it does launch except on my home WiFi. I got it to work yesterday by releasing and renewing the IP, but now it crashes again. Im running a windows 10 with an asus router and bit defender total security.

 

[Al Herman]

I would suspect your bit defender. Disable it for 5 minutes and try the app. I'm running a Asus router as well so I doubt that's causing your grief unless you've got it locked down. Have you tried the app at a store/coffee shop with wireless. That will confirm it pretty quick