Sad face logo when connecting to a cam

[Aiden]

When I'm attempting to connect to my cam, it's showing me a sad face logo. What does this mean? Sometimes, it shows me a logo of a padlock or even just the loading logo rotating endlessly.

This cam is still working 3 day ago. Yesterday, the cam connects for around 5 seconds and disconnects and connects again after a while.

I tried to change the device password in many ways such as:
"00000000" or "000000" or "88888888" or "888888" or "123" or "123456" or "12345678" or "1234567890"
none of these worked for me.

Please help me, I need the cam monitoring so bad for my business.

 

[nazars]

Having the same problem. It is working in the mobile app but on pc cms I have the sad face!!!

 

[Bertina]

See this topic for answers:
https://support.yooseecamera.com/threads/2506/

 

[Cucubud]

When I'm attempting to connect to my cam, it's showing me a sad face logo. What does this mean? Sometimes, it shows me a logo of a padlock or even just the loading logo rotating endlessly. View attachment 232 View attachment 233

This cam is still working 3 day ago. Yesterday, the cam connects for around 5 seconds and disconnects and connects again after a while.

I tried to change the device password in many ways such as:
"00000000" or "000000" or "88888888" or "888888" or "123" or "123456" or "12345678" or "1234567890"
none of these worked for me.

Please help me, I need the cam monitoring so bad for my business.View attachment 232 View attachment 233 View attachment 234

1. Launch your Apps on your smartphone.
2. Click on Settings
3. Click on RTSP settings
4. Enable RTSP set to ON
5. Change your RTSP password (eg: Password123)
6. On your PC, launch your CMS Client software
7. Log in using the Default admin login (no password needed). Just click OK
8. Right click on your device (camera)
9. Click on Device Property
10. Change your Device Password and Device RTSP Password to Password123 (password you set on 5)
11. Click OK
12. Right click on your device (camera) and click on Start Monitoring

Try it out.

Another option is:
1. launch your CMS Client software, log in using mail/user ID login
2. Use your Yoosee (this website) Login ID and use Password123 (password you set on 5)
3. Click OK

Try it out.