1. Confirm that the APP and device firmware have been upgraded to the latest version. (Android must be over 00.46.00.26, iOS must be over 00.46.03.04)
2. If the problem persists, please provide the error message screenshot, device ID (check the bottom or back sticker of the device), APP version number, location, network operator name, operation process, and other information to the customer service team.
2. If the problem persists, please provide the error message screenshot, device ID (check the bottom or back sticker of the device), APP version number, location, network operator name, operation process, and other information to the customer service team.